Refund & return policy

Return window

You may request a size exchange or report a defect within 7 days of delivery. Requests made after this window may not be accepted, as uniforms are tied to a specific academic term.

Size exchanges

If a uniform does not fit, we will exchange it for a different size of the same item, subject to availability. The item must be unworn, unwashed, unaltered, and returned with all original tags. We recommend checking the size chart on each product page before ordering to reduce the need for exchanges.

Defective or incorrect items

If an item arrives defective, damaged, or different from what you ordered, we will replace it or issue a refund at no cost to you. Please report the issue within the return window and share photos so we can verify it quickly.

Non-returnable conditions

• Items that have been worn, washed, or used.
• Items that have been altered, tailored, or customised.
• Items returned without original tags or packaging.
• Requests made after the 7-day return window.

How to initiate a request

All returns and exchanges are handled over WhatsApp. Message us with your order ID and the reason for the request, and our team will guide you through the next steps.

Refund timelines

Where a refund is approved, it is processed once we receive and inspect the returned item. Approved refunds are typically completed within 7–10 business days to your original payment method or an agreed alternative. For cash on delivery orders, we will arrange the refund method with you on WhatsApp.

Questions

If anything is unclear, our support team is happy to help before or after you order.